Refund Policy
Prime Tech Digital
Last updated: October 01, 2026
Thank you for choosing Prime Tech Digital. We offer website development and related digital services, and we want you to feel confident when you work with us. This Refund Policy explains our 30-day refund guarantee and how to request a refund.
1. Services Covered
This policy applies to all services purchased from Prime Tech Digital, including:
- Website design and development (WordPress and other platforms)
- E-commerce store setup (such as WooCommerce)
- Website speed optimization
- Website maintenance and support plans
- 2. 30-Day Refund Guarantee
We offer a 30-day refund guarantee on our services. If you are not satisfied with our work, you may request a refund within 30 days of the payment date.
To be eligible, your request must:
- Be submitted in writing within 30 days of your payment date
- Come from the email address used when placing the order
- Include your order number or invoice number and a brief explanation of the reason for your request
3. How Refunds Work
Before work begins: If you cancel before we start work on your project, you are entitled to a full refund.
After work has begun: If you request a refund after work has started, we will review the request and assess the progress of your project. Depending on the amount of work completed, we may issue a full or partial refund. We will explain our decision clearly in writing.
Before a refund is considered: We will first try to resolve any concerns by correcting issues or making reasonable revisions. We ask that you give us a fair opportunity to do this, as most issues can be resolved quickly.
4. Non-Refundable Items
The following are not eligible for a refund:
- Third-party costs we have already paid on your behalf, such as domain registrations, hosting, premium themes, premium plugins, stock media, and software licenses
- Services that were delivered and approved by you in writing
- Requests made after the 30-day period has ended
- Work completed outside our agreed scope at your request, once delivered
- Issues caused by changes made by you or a third party after delivery
- Recurring maintenance or subscription charges for periods that have already been used
5. Recurring Services and Subscriptions
If you subscribe to a monthly or yearly plan, you may cancel at any time. Cancellation stops future charges but does not refund periods that have already been used. If you request a refund within 30 days of your first payment on a plan, it will be reviewed under Section 2.
6. How to Request a Refund
To request a refund, email us at owner@primetechdigital.co.uk with:
- Your full name
- The email address used for the purchase
- Your order or invoice number
- The reason for your request
We will acknowledge your request within 2 business days and respond with a decision within 5 business days.
7. Refund Processing
- Approved refunds are issued to the original payment method used for the purchase.
- Refunds are typically processed within 5 to 10 business days after approval.
- After we issue the refund, your bank or card provider may take additional time to show it in your account.
- We cannot issue refunds to a different card, account, or payment method.
8. Chargebacks and Payment Disputes
If you have a concern about a charge, please contact us before opening a dispute with your bank or payment provider. We are committed to resolving billing issues quickly and fairly. Contacting us first is usually the fastest way to get your refund. If you open a dispute it will be handled with the governing law of United Kingdom.
9. Changes to This Policy
We may update this Refund Policy from time to time. Any updates will be posted on this page with a new “Last updated” date. The policy in effect at the time of your purchase applies to that purchase.
10. Contact Us
If you have any questions about this policy, please contact us:
Prime Tech Digital
owner@priemtechdigital.co.uk
Phone: +447462209273